Favorite remote support utilities

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From: "Bob Rasmussen" <ras at anzio.com>
Sent: Tuesday, August 31, 2010 10:28 AM
To: "filePro Mailing List" <Filepro-list at lists.celestial.com>
Subject: Favorite remote support utilities

> Hi all, new subject: What do you use to do remote desktop? What do you
> like about it? What don't you like about it or others you have tried?
> Please provide details such as what platforms you work on.
>
> I have been using Webex (from Cisco) for a while. It always gets the job
> done, but it is a little tedious to get it started on the customer's end.
> They have to answer some preference questions about timezones, their
> identity, and so forth. They have to install a small piece of code, but
> that's generally true of these utilities. The big downside is a monthly
> fee. All my support is from and to Windows-based PCs. I have recorded the
> video of some support sessions, in order to refer back later. That's a
> nice feature. I'm never trying to reach an unattended PC. I'm always doing
> one-to-one, never one-to-many.
>
> I hear a lot about GoToMeeting and GoToMyPC, but haven't tried them.
>
> I was just reading about Mikogo (www.mikogo.com). Looks pretty nice, and
> it's free.
>
> What do you like?

Currently:  GotoAssist Express:
    Advantages:
    Easily installed by end user
    Removes itself when the session is completed
    Remote reboot
    Unattended sessions
    Handles wide screens / multiple screens perfectly
    Reporting
    Not as costly as LogInMe rescue / TeamViewer Premium

    Disadvantage:
    $50 / month

Prior: radmin
    Advantages:
    Secure
    Can setup a remote admin server with re-directs to desktops / servers
    Unattended remote session to your desktop if the service is running.

   Disadvantage:
    Cost per server
    Installation requires Admin rights or semi-educated user