Fw: Fw: Help with install

Dennis Diller dendil at electricalusa.com
Fri Oct 23 18:19:30 PDT 2009


I followed the direction that fpsales has sent me to upgrade to 5.06.08 and I get this error message.

filePro has not been tarred into the /tmp/fpinstall/appl/fp directory.
Please restart installation.

Anyone have any ideas of what I'm Doing Wrong by following these directions
Denny




----- Original Message ----- 
From: fP sales 
To: Dennis Diller 
Sent: Friday, October 23, 2009 4:23 PM
Subject: Re: Fw: filepro



Download only the Full Development package

Put this file in the /tmp directory
Logged in as root, type:

    cd /tmp
    gunzip FullDev.tar.gz

When done, type:

    tar -xvf FullDev.tar

When done, type:

    ./fpinstall/finish

Follow the on screen instructions for the No Change installation.

Rebuild the indexes and then reboot the machine.

fP Sales



Dennis Diller wrote: 

    ----- Origok i went to your website my acct is 12293 i need my license # and the ciemail address that you use for me to down load is this poosibel
    do you have inst. or installing the new version





    inal Message ----- 
    From: fP sales To: Dennis Diller 
    Sent: Friday, October 23, 2009 3:45 PM
    Subject: Re: Fw: filepro


    Dennis,

    We are not sure why you are writing to us when we told you this latest revision might fix your issue.  Our records show that you have not downloaded and installed the latest 5.6.08 revision that support said could fix your problems.   Make sure you reboot the machine to clear all the old possibly corrupted memory locations.



    Dennis Diller wrote: 
      i have thsi problem again and i know there is only 1 user on
      fatal error current user count

        ----- Original Message -----
        From: fP sales 
        To: Dennis Diller 
        Sent: Friday, October 23, 2009 2:24 PM
        Subject: Re: Fw: filepro


        Dennis,

        The Linux revision 5.6.08 is now available.

        Thank you

        fP Sales

        Dennis Diller wrote: 
          Checking to see if the update is posted yet

            ----- Original Message ----- 
            From: fP sales 
            To: Dennis Diller 
            Sent: Thursday, October 22, 2009 10:17 AM
            Subject: Re: Fw: filepro


            Dennis,

            You already asked these questions and they were answered on 10/19/09.  If you did not get it, please let us know and we will resend.   The good news is that the new revision is schedule to be posted to the website tomorrow morning.  You will be notified as soon as it is ready for download.

            fP Sales

            Dennis Diller wrote: 

              ----- Original Message ----- 
              From: Dennis Diller 
              To: fpsupport at fptech.com 
              Sent: Thursday, October 22, 2009 9:52 AM
              Subject: Fw: filepro


              Does Anyone read these messages 
              I am interested in increasing my user count and would like
              the question below answer that I have email and left messages on voice mail.
              Please let me know if we can do business
              Dennis Diller



              ----- Original Message ----- 
              From: Dennis Diller 
              To: fpsupport at fptech.com 
              Sent: Wednesday, October 21, 2009 12:11 PM
              Subject: Fw: filepro


              The fix for when exiting
              Is this when someone get booted off  for what ever reasons or maybe he hits the X in widows anzio instead of exiting out thru filepro.The user is off the server say's he still on
              This is what my problem is.

              That's my need for additional user
              So I'm still interested in increasing my user count . and if I buy a 20 user can these license be divide up on different machine or they all go on one machine. and what does this do to the price.
              Thanks
              Denny

              -- Original Message ----- 
              From: Dennis Diller 
              To: fpsupport at fptech.com 
              Sent: Monday, October 19, 2009 1:59 PM
              Subject: Fw: filepro



              ----- Original Message ----- 
              From: Dennis Diller 
              To: sales at fptech.com 
              Sent: Monday, October 19, 2009 12:40 PM
              Subject: Re: filepro


              I have now 5 user DEV. license and if I do this I will have a 5 user development as well as
              20 license runtime do I have to install all of these on 1 machine or 
              5 on each or even 1 on a machine  let me know how this works, If we put all these on one machine how do you know if dev or runtime is running

              Denny

              when we went over our 5 user limit it shut down all users that were on the system why doesn't filepro limit that user instead of shutting down the whole network. We had to reboot the server to fix this.  this is my main reason for doing this so this doesn't happen again.

              Also I have this program in filepro that I maybe selling on the market do you have a dealer agreement so we can sell filepro also. if so give me info on this as well.

              Denny




              --- Original Message ----- 
                From: fP sales 
                To: Dennis Diller 
                Sent: Monday, October 19, 2009 8:47 AM
                Subject: Re: filepro


                Dennis,

                We can do $1615.00 on a quantity of 20 runtime licenses.  That is a 15% discount.

                fP Sales


                Dennis Diller wrote: 
                  can I get 20 user runtime for 1500.00
                    ----- Original Message ----- 
                    From: fP sales 
                    To: Dennis Diller 
                    Sent: Friday, October 16, 2009 4:58 PM
                    Subject: Re: filepro



                    A login is a session.  It does not matter if they are from the same PC as filePro is licensed by session and not seat.

                    You currently have 5 user Development.  If you want 10 user Runtime, you would need to buy 2 - 5 user Runtime license packages at $475.00 each.  There may be some specials coming but we have not been notified of any.  We can give you a 10% discount because you are an existing customer.  That would make it $950.00 less 95.00 for a total of $ 855.00 and that would get you to 5 user Development and 10 user Runtime.

                    fP Sales

                    Dennis Diller wrote: 
                      But I'm still interested in ugrading to a larger user count
                      5 now and maybe 10 or 20 if the price is right. also
                      I exceeded my user count by logging into my server 6 times on the same pc. I would think that would be considered 1 login since it's the same pc.

                      But please give me a price on 10 and 20 user upgrade
                      Denny
                        ----- Original Message ----- 
                        From: fP sales 
                        To: Dennis Diller 
                        Sent: Friday, October 16, 2009 4:36 PM
                        Subject: Re: filepro


                        You would download the new license from our website.  We would send you the instructions at that time.

                        You currently have a 5 user complimentary runtime license in your 5 user Development license.  You do not need to do anything at the present time.  Support notified us that a revision update due out next week might address your issues.  We would recommend that you wait for that and see.  If you continue to have problems after that, we will address your issues with maybe some debug logging to see if we can isolate why you are loosing available licenses.

                        fP Sales


                        Dennis Diller wrote: 
                          I need 5 user now but if you have a better price for 10
                          I might think of that. so how do I down load the additional licesne
                          Denny

                            ----- Original Message ----- 
                            From: fP sales 
                            To: Dennis Diller 
                            Sent: Friday, October 16, 2009 3:35 PM
                            Subject: Re: filepro


                            Dennis,

                            Support sent this inquiry on to us in sales.

                            You currently have a Linux 5 user Development.  We do not know if you need 5 Developers.  We can change some of those to just Runtime users and add additional Runtime users for $ 145.00 per user or $ 475.00 for a 5 user package.  It would only require a new license from our website.  Let us know how many and we can give a fix quote.

                            fP Sales

                            Dennis Diller wrote: 
                              Do you have any specials on adding additional users
                              Denny

                                ----- Original Message ----- 
                                From: fP Support 
                                To: Dennis Diller 
                                Sent: Friday, October 16, 2009 3:09 PM
                                Subject: Re: filepro


                                Dennis,

                                If you truly are not exceeding the maximum number of users, you should not be exceeding your user count unless users are exiting improperly from filePro.  If you reboot the Linux machine, all your licenses will be free to use.   Make sure that all exits of filePro is done through the proper filePro keystrokes displayed on the screen so that licenses will not be left in use in error.

                                fP Support


                                Dennis Diller wrote: 
                                We went over our user count then all the user could not operate at theie stations do you have a fix we can not use drepoert or report
                                please respond asap
                                thanks Denny


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-- 

fP Sales
sales at fptech.com
800-847-4740

    
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-- 

fP Sales
sales at fptech.com
800-847-4740

    
--------------------------------------------------------

                        No virus found in this incoming message.
                        Checked by AVG - www.avg.com 
                        Version: 8.5.421 / Virus Database: 270.14.20/2440 - Release Date: 10/16/09 06:32:00



-- 

fP Sales
sales at fptech.com
800-847-4740

    
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                    No virus found in this incoming message.
                    Checked by AVG - www.avg.com 
                    Version: 8.5.421 / Virus Database: 270.14.20/2441 - Release Date: 10/16/09 18:39:00



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fP Sales
sales at fptech.com
800-847-4740

    
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fP Sales
sales at fptech.com
800-847-4740

    
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fP Sales
sales at fptech.com
800-847-4740

    
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fP Sales
sales at fptech.com
800-847-4740

    

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fP Sales
sales at fptech.com
800-847-4740



--------------------------------------------------------------------------------



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