ot: rant

[Nancy Palmquist]

Richard Kreiss wrote:
> It's one of those weeks.
>
> I had 2 calls yesterday regarding an A/R aging report that my client said
> was not running correctly.  Items selected that had been paid and values
> ending in the wrong bucket.
>
> This is not a new report.  I didn't get a chance to look at it yesterday and
> while speaking to the bookkeeper mentioned that I had downloaded the file in
> question and would look at the problem.
>
> Her response -- "You mean you haven't fixed it? I ran the report this
> morning and it was correct.
>
> I hate days like this.  One complaints about something not working and then
> it works.  Two, I loose money in not being able to correct a problem in an
> old program.
>
> End of rant
>
>
>   
Richard,

I got so frustrated by this kind of stuff, I make a log entry with the 
selection the customer made for each report that is critical in
the chain of data.

Entry for Printing Invoice(s)
Entry for Posted Invoice(s)
Entry for Aging as of selection given.

What ever steps will affect the report, I write in the log in the order 
they do them with the who did it and the when and what they did.

It has saved me more than once by point out that step C must follow a 
correct step B. 

Might help.

Nancy

> Richard Kreiss
> GCC Consulting
> rkreiss at gccconsulting.net
>   
>
>
>
>
>
>
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-- 
Nancy Palmquist 		MOS & filePro Training Available
Virtual Software Systems	Web Based Training and Consulting	
PHONE: (412) 835-9417		   Web site:  http://www.vss3.com