Telephony - filepro interface

[Walter Vaughan]

I have connected facetPhone to filePro.

If your phone system is facetPhone, you can get callerID info, call 
status info, and DID number
called for either Windows or Unix clients.

They have a program called fp_cid that returns an xml string for live 
information
and their other TAPI systems (utapi nettapi) deliver post call details.

Three years ago when we purchased facetPhone it was the only commerical 
product that had
something that we could get live call information from.

Make sure if you need live info (is the call currently in progress) you 
ask that question and if
the phone system you are having to integrate with can supply data while 
the call is in progress.

Lots of systems supply the data only after the call is completed.

I'm working on a project right now in Syspro where the customer is found or
created new based upon information from facetphone and a web 2.0 lookup 
to whitepages.com.

The person at facet you want to talk to is Paul Vance if you want to 
look into a system that will integrate with filePro.
--
Walter