Telephony - filepro interface

[Bob Rasmussen]

On Thu, 15 Jan 2009, Nancy Palmquist wrote:

> Esteemed filepro Programmers,
> 
> Has anyone connected filePro to a telephone system to pick up Caller ID 
> in filepro so the customer info can be displayed when the phone is 
> answered and also to dial  a phone if that is required?
> 
> OS - will be Windows (flavor to be determined), but at this point 
> probably a singe user setup.
> 
> Telephone - to be determined.
> 
> I am just checking possibilities and what hardware/software might make 
> it work.

I have done this in AnzioWin. Can dial out, also trigger a user-specified 
event when a Caller-ID call comes in (or when a standard call comes in). 
Not widely in use among AnzioWin users.

Windows has a Telephone Application Programming Interface (TAPI). Its 
tricky, due to a huge number of options at every step. There are some 
independent books on it - I can look up details if you like.

If your filePro will run on the Windows desktop, I'm not sure what options 
there are in fP for communicating a) with Windows DLLs, or b) with an 
intervening DLL that somebody might write.

Regards,
....Bob Rasmussen,   President,   Rasmussen Software, Inc.

personal e-mail: ras at anzio.com
 company e-mail: rsi at anzio.com
          voice: (US) 503-624-0360 (9:00-6:00 Pacific Time)
            fax: (US) 503-624-0760
            web: http://www.anzio.com
 street address: Rasmussen Software, Inc.
                 10240 SW Nimbus, Suite L9
                 Portland, OR  97223  USA