ghost images

[Richard Kreiss]

One of my clients was running a training session on his application.
Windows Server 2008, clients Windows XP pro, filepro 5.6.10.

I received a call yesterday telling me that they were seeing ghost images
during the training session on a large screen LCD TV being used as a
monitor.

Here is the scenario:

When a record is accessed, in auto processing a list of memos from a memo
file, is displayed at the bottom of the screen.  If there are other records
with the same phone number, a show popup displays the names of those
individuals.  The processing table next checks to see what transactions are
for this individual with the information being assigned to dummy variable on
screen 9.

Here's the problems, if the record access has the popup, and is switched to
screen 9, and then switched to the first screen and the down arrow pressed
to go to the next record, I am being told that the ghost of the previous
popup appears.

I have logged in through terminal server and not been able to duplicate this
behavior.  It appears that this is only happening on the computers in the
office and not any logged in using terminal server.

The auto process will clear the popup and all dummy fields as soon as the
record number changes.

Has anyone else seen this behavior? 


Richard Kreiss
GCC Consulting
rkreiss at gccconsulting.net