anzio print wizard

[Laura Brody]

Quoting Kenneth Brody <kenbrody at bestweb.net>:

> Quoting Robert T. Repko (R Squared Consultants) (Fri, 01 Feb 2008
> 08:28:59 -0500):
>
>> Believe it or not at 1/31/2008 09:18 AM, Kenneth Brody said:
> [...]
>>> Now, purchasing PrintWizard as a solution to complex print jobs is a good
>>> thing.  Purchasing it simply because you were too shortsighted in buying
>>> a printer is another issue.
>>
>> I agree with you but I don't always have a say, or even know, what
>> clients are going to buy.  They need a printer and look at price,
>> thinking a printer is a printer.  They then expect me to make it
>> work.  Print Wizard allows me to make up for their mistakes.
>
> Well, I hope you knew that by "you", I meant "you, the person who decided
> to buy a printer solely on price, with no input from your tech people",
> and not "you, Robert T. Repko".  :-)
>
> Unfortunately, most people who make such decisions will blame filePro,
> rather than their decision to be "penny wise, pound foolish".

   I think that everyone on this list who has had the pleasure
of dealing with the computer-ignorant public can tell you
that they honestly believe that "a printer, is a printer, is
a printer". Other than obvious physical differences (i.e it
can duplex, has paper trays for letter and legal sized paper,
or can print in color), techie details such as printer languages,
built in fonts and "host-based" engine simply don't mean
squat to them. They buy whatever is cheapest and has the
bells and whistles on it that they DO understand, drag it back
to the office and then call their computer guy/gal to install
it when the designated "office geek" can't make it work.
They usually get a bit cranky when you have to tell them that
they need to spring for Print Wizard for $300 (plus pay you
to configure it) to make their free or almost free printer
print from filePro. They thought that they really got a sweet
deal on the printer and that all they have to do is install it
and go.

Then reality kicks them in the teeth.

Since the brain-dead el cheapo printer can print from Notepad
and MS Word, they then conclude that filePro is defective
because it needs extra help to print to this steaming pile
of a printer.

-- 
Laura Brody
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