Urgent help needed: Licensing snafu following server crash

[Ron Kracht]

Barry Wiseman wrote:
> Kenneth Brody wrote:
>
>   
>> Didn't licinfo show that the license was an old 5.6 beta license?
>>
>> Perhaps you had started running the license manager a month earlier,
>> with the proper 64-user license in place, and then sometime during
>> the month, replaced the license the the 5.6 beta, without restarting
>> the license manager?  Only after the reboot (and hence, a restart of
>> the license manager) did it see the "new" license file.
>>     
>
> [ ...]
>
>   
>> I suppose the question is "which tarball"?  And is it possible that
>> you had multiple license files (perhaps multiple PFPROG locations),
>> and you were looking at the wrong one?
>>     
>
> All I can say at this point is, had I known I was gonna run into problems, I would 
> have noted and logged my steps carefully enough to answer these questions 
> definitively.  Next time I'll make sure to have both my eyes open. :-)
>
>   
>> What is the license tied to?  Did that value change with the new kernel?
>>     
>
> I don't know where to look for the answer to that.  Below is the current output from 
> licinfo.  Peculiar-looking to me are the License creation date of 20020624, and all 
> the talk of 7 days grace period.  I hope that doesn't mean this license is fixing to 
> expire again....
>
> LICENSE
>          Version: 0.0
>          Platform: LINUX
>          License creation date: 20020624
>          Default grace period: 7 days.
> CUSTOMER
>          Name: Premier Gem
>          Serial number: 21217211-1626
> SERVER
>          Port: 6556
>          Grace Period: 7 days
>          Number of checks: 1
>                  Hostname: premier
> PRODUCTS
>          Name: FULLRUN
>          Version: 5.0.15
>          Usercount: 64
>          Grace Period: not specified
>          No License Checks
>          No Licensed Features
>
>          Name: GISERV
>          Version: 2.0.
>          Usercount: 1
>          Grace Period: not specified
>          No License Checks
>          No Licensed Features
>
> -----------------------------------------------------------------
>   Barry Wiseman                              barry at gensoftdes.com
>   Genesis Software Designs, Inc.            Voice: (212) 889-9191
>   55 West 45 Street, New York, NY 10036       Fax: (212) 889-1589
> -----------------------------------------------------------------
>
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>
>   
It means only that if the license check fails you could run with that 
license for 7 consecutive days of failing license checks.

The only explanation I can see for the symptoms your customer 
experienced and the initial report of licinfo is that somehow at some 
point an old beta testing license was moved into place over the valid 
customer license which had been working.

I would like to have seen your issue responded to, diagnosed, and 
remedied quicker than it was and we are looking at what might procedures 
might be modified  to accomplish that.

Ron