Urgent help needed: Licensing snafu following server crash

[Barry Wiseman]

Kenneth Brody wrote:

> Didn't licinfo show that the license was an old 5.6 beta license?
> 
> Perhaps you had started running the license manager a month earlier,
> with the proper 64-user license in place, and then sometime during
> the month, replaced the license the the 5.6 beta, without restarting
> the license manager?  Only after the reboot (and hence, a restart of
> the license manager) did it see the "new" license file.

[ ...]

> I suppose the question is "which tarball"?  And is it possible that
> you had multiple license files (perhaps multiple PFPROG locations),
> and you were looking at the wrong one?

All I can say at this point is, had I known I was gonna run into problems, I would 
have noted and logged my steps carefully enough to answer these questions 
definitively.  Next time I'll make sure to have both my eyes open. :-)

> What is the license tied to?  Did that value change with the new kernel?

I don't know where to look for the answer to that.  Below is the current output from 
licinfo.  Peculiar-looking to me are the License creation date of 20020624, and all 
the talk of 7 days grace period.  I hope that doesn't mean this license is fixing to 
expire again....

LICENSE
         Version: 0.0
         Platform: LINUX
         License creation date: 20020624
         Default grace period: 7 days.
CUSTOMER
         Name: Premier Gem
         Serial number: 21217211-1626
SERVER
         Port: 6556
         Grace Period: 7 days
         Number of checks: 1
                 Hostname: premier
PRODUCTS
         Name: FULLRUN
         Version: 5.0.15
         Usercount: 64
         Grace Period: not specified
         No License Checks
         No Licensed Features

         Name: GISERV
         Version: 2.0.
         Usercount: 1
         Grace Period: not specified
         No License Checks
         No Licensed Features

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  Barry Wiseman                              barry at gensoftdes.com
  Genesis Software Designs, Inc.            Voice: (212) 889-9191
  55 West 45 Street, New York, NY 10036       Fax: (212) 889-1589
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