Error Message

[Henry Melancon]

As I mention before to Nancy, I am no network expert.  I have an IT
department that does not like Filepro.  They call it an old upgraded DOS
program.  My manager wants to keep Filepro because it has been so reliable
in the last 15 years.  Filepro is in a fight for it's existence at my compay
and I need help.

IT tells me there has been no connection interruption on the computers with
the proBlems.  I am sorry to bother you guys.  Is it not important to
maintain Filepro users????  I would think you guys would want to help the
novice.....If we all disappear, Filepro will have a lot less customers!!!!

I believe this to be a network problem and I have to convince IT.  I am just
looking for suggestion and wanting to make sure it is not a problem in the
Filepro Configuration.  I will do my own trouble shooting if need be.  Sorry
to bother......

Henry

----- Original Message ----- 
From: "Fairlight" <fairlite at fairlite.com>
To: "filePro Mailing List" <filepro-list at lists.celestial.com>
Sent: Thursday, November 29, 2007 4:59 PM
Subject: Re: Error Message


> Is it just me, or did Nancy Palmquist say:
> >
> > My guess is that the network connection is failing.
>
> That'd be my guess as well.
>
> [snip buncha stuff]
>
> All that, and not a basic check to see if the computer is accessible via
> ping, or at least network neighborhood, when this happens?  You already
> suspect the network, why keep pounding on the fP side of things if the
> layer underneath is suspect?  Waste of time.
>
> Cut to the chase and test the OS-level networking during a period during
> which fP reports it's unavailable.
>
> mark->
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