Re; Knowledge base

[Howard Wolowitz]

>> As I stated previously, The filepro Knowledge Base has the
>> ability to allow users to add (and update) information.
>>
>> The format is real simple and (I think) obvious.
>>
>> Please help the community by entering your own tips and tricks.  It only
>> takes a minute.
>>
>> http://www.esupportdb.com/fptech/fpmenu.htm
>>
>> Take "Add to The Knowledge Base".
>>
>> Your don't need any URL or email information but please think about how
>> people might look for you information in the keyword section.  Each entry
>> should be only a single word.
>>
>> If Laura or fptech will send me a help file in plain text I will
>> add it to
>> the base.
>>
>> Thanks,
>>
>> Howie
> ----- Original Message ----- 
> From: "Bruce Easton" <bruce at stn.com>
> To: "Howard Wolowitz" <howiewz at aljex.com>
> Sent: Thursday, July 26, 2007 5:25 PM
> Subject: RE: filepro Knowledge base
>
>
> Howie - for the knowledge base, what is the checkbox for that says
> "Check if this is for the Internal KnowledgeBase:"?
>
> Bruce
>
> Bruce Easton
> STN, Inc.


 The system was designed for a corporate support department.

 The end user always queries the "public" information - such as how
something
 works.

 The private knowledge base might contain information about bugs and such
 that management doesn't want the public (or competitors) to browse.

 When the user can't find an answer and submits a request for support, the
 service rep can research both the public and private areas of the knowledge
 base with a single query.

 Howie
 PS  What do you think of it?