Input Problem

[Dennis Malen]

That is exactly what happens in our situation.

Dennis Malen
516.479.5912
----- Original Message ----- 
From: "Henry Melancon" <hemelancon at gifinc.com>
To: "George Simon" <GSimon at americanriverintl.com>; "Kenneth Brody" 
<kenbrody at bestweb.net>; "Dennis Malen" <dmalen at malen.com>
Cc: "Filepro_List" <filepro-list at lists.celestial.com>
Sent: Tuesday, April 24, 2007 4:16 PM
Subject: RE: Input Problem


What is happening in my system is that the first person is entering data
successfully, while a second or third individual tries to saves a record
unsuccessfully.  They press the ESC key, the cursor disappears and
nothing happens.  You cannot CTRL-C to leave the record.  I think if you
wait long enough it will eventually save the record and continue.  I had
IT reboot the server at noon and everything seems to be running faster
and as it should.  Thanks to all who suggested the reboot.  Does anyone
have any ideas as to why this maybe happening?

Henry W. Melancon
Documentation Supervisor
Quality Control Department
Gulf Island, L.L.C.
583 Thompson Road
Houma, Louisiana   70359
(985)872-2100 Ext. 1380
(985)917-3380 Direct Line
(985)855-3311 Cell
(985)868-8527 Fax Line
hemelancon at gifinc.com



-----Original Message-----
From: filepro-list-bounces+hemelancon=gifinc.com at lists.celestial.com
[mailto:filepro-list-bounces+hemelancon=gifinc.com at lists.celestial.com]
On Behalf Of George Simon
Sent: Tuesday, April 24, 2007 10:57 AM
To: Kenneth Brody; Dennis Malen
Cc: Filepro_List
Subject: RE: Input Problem


-----Original Message-----
From: filepro-list-bounces+george=worldest.com at lists.celestial.com
[mailto:filepro-list-bounces+george=worldest.com at lists.celestial.com] On
Behalf Of Kenneth Brody
Sent: Tuesday, April 24, 2007 10:34 AM
To: Dennis Malen
Cc: Filepro_List
Subject: Re: Input Problem

Quoting Dennis Malen (Mon, 23 Apr 2007 18:04:07 -0400):

>> Coincidentally, we have been having the same problem on the same
version
>> of filePro. I was reluctant to report it.

Well, it won't get fixed then, will it?

>> The only way we can fix the problem is to reboot the system. We have
to
>> reboot about every two days in order to solve the problem.
[...]

> What, exactly, gets locked up?  When it happens, can you single-step
> the processing and see exactly when/where it locks up?  Perhaps it's
> a protected lookup to a record which is locked?  Run showlock to see
> who has it locked.  I doubt a reboot is really necessary, unless it's
> a bug in the O/S itself.

I've had users reporting similar problems and the only way I've been
able to solve it is by closing every lookup I open.
There _is_ something different in the way that filePro goes about when
releasing a lock.  Not only with my programs but with its own programs.
For example, if you go into define files just to look at the file
layout, without pressing U to Update, and then try to open another
window and go into Inquire, Update, Add for the same file. You will get
an error saying that the Define Files Function is running on this file,
which I don't think was the case prior to this version.
Likewise, in Define Output.  If you go and just bring up a form without
pressing U to Update it and then open another window and attempt to just
bring up the same form, you get a "Permission Denied" error.
It just seems to me that filePro now applies locks sooner and waits at
least 1 keystroke longer to release the lock than before.

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