Idle connections dropping

[J. Ryan Kelley]

Bob Rasmussen wrote:

>On Thu, 17 Aug 2006, J. Ryan Kelley wrote:
>
>  
>
>>In the recent weeks, we've had more and more users who access our system from
>>offices across the country complain to us that they have idle connections drop
>>after 5 minutes.  We have our server set up to kill idle connections after 45
>>minutes, and when these folks call us up we can still see their connections
>>(that they say have dropped) as active on the server.  So we know that the
>>issue does not exist on our server, but at the same time, we don't want to
>>leave these folks out in the dark to fend for themselves and hope that they
>>can find their own solution.  I figure that this has to be a fairly common
>>issue, and was hoping that someone could shed some light on possible solutions
>>to the problem.  The users are on different ISPs, using different routers, and
>>are located all across North America.  We've tried things such as upgrading
>>router firmware, which has worked for one user, but has been unsuccessful for
>>all of the others.  Any suggestions or comments are welcome!  We're running FP
>>5.0.13R4 on Solaris 8.
>>    
>>
>
>An idle timeout canbe imposed by various components on the system, even by
>an ISP. The usual solution, assuming this is a telnet or SSH connection,
>is to configure the telnet or SSH client to issue a null packet every x
>seconds. Most client software allows this. In Anzio, our telnet/SSH
>software, it is configured under Communicate:Network:Stayalive.
>
>Regards,
>....Bob Rasmussen,   President,   Rasmussen Software, Inc.
>
>  
>

Our agents use FacetWin, and I just did a breif scan through the 
configuration settings and wasn't able to find a setting like this.  
Does anyone know if this can be easily accomplished in FacetWin?

Thanks,


-- 
J. Ryan Kelley
Trinity Transport, Inc.

http://www.trinitytransport.com