Idle connections dropping

[J. Ryan Kelley]

In the recent weeks, we've had more and more users who access our system 
from offices across the country complain to us that they have idle 
connections drop after 5 minutes.  We have our server set up to kill 
idle connections after 45 minutes, and when these folks call us up we 
can still see their connections (that they say have dropped) as active 
on the server.  So we know that the issue does not exist on our server, 
but at the same time, we don't want to leave these folks out in the dark 
to fend for themselves and hope that they can find their own solution.  
I figure that this has to be a fairly common issue, and was hoping that 
someone could shed some light on possible solutions to the problem.  The 
users are on different ISPs, using different routers, and are located 
all across North America.  We've tried things such as upgrading router 
firmware, which has worked for one user, but has been unsuccessful for 
all of the others.  Any suggestions or comments are welcome!  We're 
running FP 5.0.13R4 on Solaris 8.

Thanks,

-- 
J. Ryan Kelley
Trinity Transport, Inc.

http://www.trinitytransport.com