Expand Files Question

[Henry Melancon]

To Ron and all on this list who helped me,

I want to thanks all for the information that was sent to me.  I
appreciate the help.  This is one of the main reason I like Filepro so
much.

FP tech did contact me without me calling them thanks to Ron forwarding
my email.  It was a network issue and not Filepro.  It was the way my IT
department maps drives.  All appears to be working thanks to tech
support.  

Thanks again!!!!

Henry W. Melancon
Documentation Supervisor
Quality Control Department
Gulf Island, L.L.C.
583 Thompson Road
Houma, Louisiana   70359
(985)872-2100 Ext. 1380
(985)917-3380 Direct Line
(985)855-3311 Cell
(985)868-8527 Fax Line
hemelancon at gifinc.com
 


-----Original Message-----
From: Ron Kracht [mailto:rkracht at filegate.net] 
Sent: Thursday, April 27, 2006 11:07 AM
To: Henry Melancon
Subject: Re: Expand Files Question

They are pretty lenient with support charges in cases like this. They 
usually count the support as starting from the point at which you 
installed the software.  There have been some customers who sometimes 
don't even download the software within the 30 day period. You should 
give them a call I'm sure they will be understanding.

Ron


Henry Melancon wrote:
> Thank you, Ron.  When we purchased 5.0, it said free support 30 days
> after the sale and then you pay.  It is passed the 30 days, so I was
> trying to resolve this through the list before contacting them.  My
> schedule did not allow me to try the installation earlier and I did
not
> think I would have problems like this.
> 
> Henry W. Melancon
> Documentation Supervisor
> Quality Control Department
> Gulf Island, L.L.C.
> 583 Thompson Road
> Houma, Louisiana   70359
> (985)872-2100 Ext. 1380
> (985)917-3380 Direct Line
> (985)855-3311 Cell
> (985)868-8527 Fax Line
> hemelancon at gifinc.com
>  
> 
> -----Original Message-----
> From: Ron Kracht [mailto:rkracht at filegate.net] 
> Sent: Thursday, April 27, 2006 9:57 AM
> To: Henry Melancon
> Cc: Ray Hoover
> Subject: Re: Expand Files Question
> 
> Henry Melancon wrote:
>> Ken and all on the list,
>>
>> I appreciate all the help and I have done everything to the letter
> that
>> was suggested regarding the PFNODF=ON command.
>>
>> I set it as instructed and receive the error on the XP and Win 98
>> machines.
>>
>> If I do not define it, the Win98 machine with a 30 GB hard that is
>> reading the files from a Win Server with a huge hard drive will work
>> properly.  The XP machines do not in any situation.
>>
>> It appears the PFNODF command is not working properly on my system
and
> I
>> have no clue why.  My company has just recently purchase 5.0 before
> 5.6
>> was available and it seems it is working worst than 4.8.10.  Needless
> to
>> say, I am becoming frustrated with Filepro.  I have very simple files
>> and I cannot get the system to work properly with the XP machines.
>>
>> Henry W. Melancon
>> Documentation Supervisor
>> Quality Control Department
>> Gulf Island, L.L.C.
>> 583 Thompson Road
>> Houma, Louisiana   70359
>> (985)872-2100 Ext. 1380
>> (985)917-3380 Direct Line
>> (985)855-3311 Cell
>> (985)868-8527 Fax Line
>> hemelancon at gifinc.com
>>
> 
> Have you tried contacting fpsupport.  The mailing list is not the 
> official means of support for filePro although people there do try to 
> help.  It is the job of the support personnel at fP Technologies to 
> make sure you are satisfied that filePro is working properly for you. 
> You can contact them at fpsupport at fptech.com or by calling (607)
> 655-1202
> 
> I've cc'd this reply to fpsupport.
> 
> Ron
>