OT: Completely OT: Inflation

[John Esak]

>
> John Esak wrote:
>
> > We will be cutting back on everything, trying to economize
> everywhere and
> > keep costs down. We just sent out an increase letter announcing
> that most of
> > our basic prices are going up by 24 cents a pound!
>
> I dunno. I've sent out letters like that, and received dozens
> over the years.
> The older I get, the more I see them as letters of cowardice. If
> you can't look
> me in the eye (or ear), I'm not so sure you respect me as a
> customer, or think I
> am worthy of your time.

No, you kind of misinterprted the note. Sure we sent out a letter to our
seven or eight hundred customers. We have to do this to keep our position
"legal" when we send out invoices past the date of price increase.... but
don't infer that this is the only method of communicating this increase we
use. We certainly are in touch directly with our most important, most
current, most valued customers. It would be just as you say very
disrespectful to mail an increase letterto a client who you talk with every
day... or one that buys hundreds of thousands of dollars worth of product
from you each year. That's just unthinkable. Wouldn't happen here.

John