insecure mode at installation

[Jay R. Ashworth]

On Tue, Nov 25, 2003 at 12:55:03PM -0500, Wally wrote:
> David L. Jarvis
> > > Any reason you're not contacting fPTech about this?
> > 
> > Perhaps he's trying to inspire some discussion on the topic
> > for the purpose of creating group support for his position
> > in the hopes that it would be more likely to be addressed
> > if more than just -HE- were raising the issue?
> > 
> > Is this not the correct platform for such a venture?
> 
> It depends on what the point of the message is.  It seems to me that
> this is the correct platform for exchange of how filePro functions and
> for discussion of how to make filePro work better.  It is not the place
> to report an aspect of filePro that does not work the way it is
> documented if the purpose of that report is to resolve the problem.  The
> correct platform for that is fPTech Support.  
> 
> This is not to say that reports of problems should not be made here as a
> way of exchanging information with other users.  It is to say that one
> can not expect that a problem will be addressed if it is only posted
> here.

Stipulated.  But as David very clearly pointed out, Mark's immediate
goal -- this was clear to me as well -- was not to get fpTech to fix
something; it was more to gain concensus that indeed, there was a
problem.  You can construe that as "We don't like to waste your time",
though I think "we hate to look stupid" is closer... but in any
event, it can be a fix with a fairly wide impact -- making sure that
"it's not just me" seems a) a pretty sane thing to do and b) to be what
Mark was, in fact, doing.

I concur with David, too, on his observation that if you get 15 reports
of the same problem, you're gonna prioritize it a lot higher.

Cheers,
-- jra
-- 
Jay R. Ashworth                                                jra at baylink.com
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