Why?
Kenneth Brody
kenbrody at bestweb.net
Wed Jun 30 23:30:12 PDT 2004
George Simon wrote:
[...]
> I report everything I see that does not seem to work right with filePro. I
> give as much information as I can for someone to reproduce the problem, but
> I'm not about to send 600 MB to fp support.
You haven't given anywhere close to "as much information as I can for
someone to reproduce the problem". If you were to strip down your
processing to those lines you have shown, and only those lines shown,
does it still crash? If the answer is "no", then you have not given
enough information.
> When one of my customers reports a bug in my application, I don't make them
> send me their data or do the debugging for me. I try to duplicate it using
> my own data and if I can't, I connect to their system and try to duplicate
> it there.
But, *you* *have* *their* *entire* *processing* *tables* to run with.
If one of your clients called you up and said "I wrote my own processing
tables, and it's not working, can you tell me why without me showing you
my code", what would you say to them?
--
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| Kenneth J. Brody | www.hvcomputer.com | |
| kenbrody at spamcop.net | www.fptech.com | #include <std_disclaimer.h> |
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