Why?

[Kenneth Brody]

[...]
> -----Original Message-----
> From: filepro-list-bounces at lists.celestial.com
> [mailto:filepro-list-bounces at lists.celestial.com]On Behalf Of Jay R.
> Ashworth
> Sent: Wednesday, June 30, 2004 2:38 PM
> To: filepro-list at celestial.com
> Subject: Re: Why?
[...]
> > Why should bug reports be taken on a version that has already had bugfixes
> > released for it?  Perhaps it's a bug that was already fixed.  If you send
> > files to demonstrate a bug in 5.0.09 and fpsupport can't duplicate it in
> > 5.0.13, is that because it was fixed, or because it's something related to
> > the environment in which you're running?
> 
> Well, you did say bug report, and I was thinking support, but even so,
> we're back to *filePro is a toolkit*.

And...?

> If I build an app, and I deploy a couple hundred copies on a given
> point release of filePro, and test it six ways to Sunday over hundreds
> of hours of labor...

Uh huh...

> and then you tell me that I am *required* to upgrade the engine
> gratuitously, fixing things that are not troubling me and potentially
> *breaking* things that are working -- but in any case *requiring* me to
> go through my hundreds of hours of regression testing again to make
> certain my app is still working...

No one is *requiring* you to do anything.  But, how are you going to
get a bugfix if you don't get a new version with the bug fixed?

> or give up on getting any support...

No one is saying you can't get support on earlier 5.0 releases.

> well then, I'll likely say "clearly, I've chosen the wrong tool set.
> See ya."
> 
> I know I've made this point at least a dozen times in 15 years, and no
> one ever says "you're wrong; that's not a valid reasonable concern".
[...]

Let me get this straight...

You feel you should be able to get bigs fixed, but not have to actually
get the bugfix to correct it?

No one is saying you can't get support if you're on an older 5.0 release.
No one is saying you have to upgrade every client in order to get support.
All I am saying is, if you want to report a bug, make sure the bug hasn't
been fixed already.  As I said, fpsupport often gets files from people
reporting a bug, and they cannot duplicate it.  If you aren't on the
latest version, is the problem because the it's already been fixed, or is
something else involved?

What's so hard about "try it on the latest version, and if it still fails,
let us know"?

-- 
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| Kenneth J. Brody        | www.hvcomputer.com |                             |
| kenbrody at spamcop.net | www.fptech.com     | #include <std_disclaimer.h> |
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