Why?

[Jay R. Ashworth]

On Wed, Jun 30, 2004 at 02:08:29PM -0400, Kenneth Brody wrote:
> "Jay R. Ashworth" wrote:
> [...]
> > > > > > They are not supporting 5.0.09 ?!?
> > > > > [...]
> > > > >
> > > > > Of course it's supported.  But, if you want to submit a bug report, you
> > > > > need to make sure that you're on the current release.
> > > >
> > > > By which, of course, you mean 5.0.
> > > > :-)
> > >
> > > Actually, I meant 5.0.13, not just any 5.0 release.
> > 
> > Yeah, I was afraid you meant that.
> 
> Why should bug reports be taken on a version that has already had bugfixes
> released for it?  Perhaps it's a bug that was already fixed.  If you send
> files to demonstrate a bug in 5.0.09 and fpsupport can't duplicate it in
> 5.0.13, is that because it was fixed, or because it's something related to
> the environment in which you're running?

Well, you did say bug report, and I was thinking support, but even so,
we're back to *filePro is a toolkit*.

If I build an app, and I deploy a couple hundred copies on a given
point release of filePro, and test it six ways to Sunday over hundreds
of hours of labor...

and then you tell me that I am *required* to upgrade the engine
gratuitously, fixing things that are not troubling me and potentially
*breaking* things that are working -- but in any case *requiring* me to
go through my hundreds of hours of regression testing again to make
certain my app is still working... or give up on getting any support...

well then, I'll likely say "clearly, I've chosen the wrong tool set.
See ya."

I know I've made this point at least a dozen times in 15 years, and no
one ever says "you're wrong; that's not a valid reasonable concern".

Cheers,
-- jra
-- 
Jay R. Ashworth                                                jra at baylink.com
Designer                          Baylink                             RFC 2100
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                2004 Stanley Cup Champion Tampa Bay Lightning